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Refund & Return Policy
for Sol Tallow

Effective Date: 8/23/2025

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We want you to love your purchase. If for any reason you are not satisfied, please review our return policy below.

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We’re here for you.
If you’re not completely happy with your Sol Tallow purchase, we’ll do our best to make it right. Reach out to us at info@soltallow.com and we’ll guide you through the process.

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Order Processing & Shipping
All orders are processed and shipped within 3 business days of purchase.

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30-Day Return Window
We get it—sometimes things don’t work out. If you’re unsatisfied for any reason, you may return your product within 30 days of purchase.

If Your Product Arrives Damaged or Defective
On the rare chance something isn’t right with your order:

  • We’ll cover the return shipping.

  • Email us at info@soltallow.com with your order number and a brief note about the issue.

  • We’ll walk you through next steps and send a replacement or refund—your choice.

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Changed Your Mind? No Problem.
If you simply decide Sol Tallow isn’t the right fit:

  • You’re responsible for return shipping costs.

  • The product must be returned in its original condition and packaging (we can’t accept empty jars).

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A Note on Consistency
Sol Tallow is a natural product, so changes in temperature may affect texture. This is completely normal and doesn’t impact quality. If it softens or firms up, just bring it back to room temperature and it will return to its silky self.

How to Return Your Product

  1. Email us at info@soltallow.com with your order number and reason for return.

  2. Follow the instructions we provide.

  3. Package your item securely in its original condition.

  4. Ship it back to the address we’ll provide.

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Refunds & Exchanges

  • If the return is due to damage or our error, we’ll happily refund or replace your item.

  • If it’s simply a change of heart, we’ll issue a refund once we receive your product (minus return shipping).

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5. Contact

For returns, refunds, or damaged product inquiries, please contact us at:
info@soltallow.com

509 Pier Ave Hermosa Beach CA, 90254

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